Job description
Retail Banking and Wealth Management (RBWM)
Retail Banking and Wealth Management leverages HSBC’s global retail banking expertise and wealth management capabilities to deliver a broad range of world-class retail banking solutions to millions of customers. Driving for growth in key markets around the world, the business comprises areas such as retail banking, wealth management, insurance and asset management, with a focus on customer-centric propositions and innovative and efficient distribution channels that will differentiate our customer experience and deliver market leading retail banking and wealth management solutions.
We are currently seeking an experienced professional to join our team.
In this role, you will:
1. Communicate with all SMEs/Stakeholders to drive the Credit Card Center (CCC) project within Contact Center and ensure the successful product launch
2. Develop the IVR/Agent Desktop system by working with local vendor to meet the business service and business acquisition requirement
3. Implement the testing during the system development
4. Design the inbound agent work-flow and internal procedures in CCSS to ensure the smooth
5. Work out the outbound sales model and incentive scheme to meet the revenue target
6. Develop the training plan for CCSS staff, including product feature, system, service and selling skill
7. Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets
Qualifications
To be successful in the role, you should meet the following requirements:
1. More than 8 years working experience in project or credit card related business,solid knowledge on credit card manuel authorization related business
2. Solid knowledge on credit card service and sales in Contact Center
3. Strong business sense and capability to drive the project
4. Good spoken and written skill for both English and Chinese (mandarin)
5. Excellent internal and external communication skills
6. Willingness to work under pressures
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within and inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Seniority Level
Mid-Senior level
Industry
Banking,Financial Services,Investment Banking
Employment Type
Full-time
Job Functions
Customer Service Management
名企HR一对一咨询
汇丰银行相关
汇丰银行（HSBC）-Contact Center Service and Sales Team Manager-Credit Card
Job description Retail Banking and Wealth Management (R
