Risk Appeal Specialist –German

I. POSITION OVERVIEW
As an Appeals Agent within Fraud Operations, your primary responsibilities will be to review PayPal accounts that have been limited due to what is believed to be potentially fraudulent activity and to determine whether the limitation should be lifted. You may be working on both account maintenance and escalation queues and will be using various applications to assess the legitimacy of the account holder or the transaction. You are responsible for reviewing documentation, analyzing data, and determining in a timely manner whether the limitation should be removed. Throughout this process you may need to communicate with the customer for additional information and to notify them of decisions. An Appeals Agent within Fraud Operations is organized, efficient, and driven, exhibits strong analytical skills, adapts well to change, and thrives in a collaborative team environment.

II. CORE DUTIES
1. Review PayPal accounts and determine the legitimacy of the account and account holder and associated risk. Analyze account history and trends and perform relevant research to effectively identify problems (70%)
2. Contacting account holders in an effort to verify activity and mitigate loss (20%)
3. Continually monitor cases and reports to identify trends and notify management of information gleaned from that activity. (10%)

德语&英文 流利

美资500强大平台 公司文化非常好 福利待遇优厚 培训发展体系健全 可内部转岗多部门发展

可接受18年应届毕业的学生。