1. Software feature development

Implement new requirements from customers.

Design, implement, testing and integration are involved.

Work with software development team in US throughout the development process.

2. Support customers’ software escalations

Work with local software support to get clear problem statement

Analyze tool logs to confirm the problem and to trouble shoot the issue

Recreate and root cause the issue

Provide a workaround to the issue after root cause is identified

Work with software development team in India and US when extra resource is needed to root cause the issue

Degree: Master degree

Major: Computer science or related

Experience: NCG or above

Travel: 10%~15%