职位描述
About Deloitte China
The Deloitte China network of firms, backed by the global Deloitte network, deliver a full range of audit, consulting, financial advisory, risk advisory and tax services to local, multinational and growth enterprise clients. We are one of the leading professional services providers in this marketplace with 21 offices in Beijing, Hong Kong, Shanghai, Changsha, Chengdu, Chongqing, Dalian, Guangzhou, Hangzhou, Harbin, Hefei, Jinan, Macau, Nanjing, Shenyang, Shenzhen, Suzhou, Tianjin, Ulaanbaantar, Wuhan and Xiamen in China.
The Deloitte purpose is about making an impact that matters to our clients. Our extensive service spectrum enables us to help clients become leaders wherever they choose to compete. Deloitte is committed to investing in our people and empowers them to achieve more than they could elsewhere. Our work combines advice with action and integrity. We believe that when our clients and society are stronger, so are we.
To learn more about how Deloitte makes an impact that matters in the China marketplace, please connect with our Deloitte China social media platforms via www2.deloitte.com/cn/en/social-media.
About Consulting
Deloitte Consulting is the world’s largest management consulting practice. In China we are one of the top consulting firms. Our team comprises around 1,600 bilingual consulting talents located in eight cities in China including Shanghai, Beijing, Hong Kong, Shenzhen, Guangzhou, Cheng Du, Chong Qing and Harbin. In global, we have over 44,000 professionals spreading in over 100 countries/locations. Deloitte Consulting is ranked No.1 in global consulting marketplace by revenue by Kennedy, a leading publisher of consulting marketplace analysis products. In China, Deloitte Consulting is ranked as one of the top 3 consulting service providers by Gartner, a global leading IT research and advisory company. Deloitte consulting is awarded as “the Best HR Consulting Firm”.
Deloitte Digital is a bold and innovative part of Deloitte Consulting, a world leading management consulting practice. We offer everything digital from strategy, multi-channel, bespoke development and managed solutions. Deloitte Digital is an innovative leader in online and mobile strategy, design and development, offering world-class knowledge and resources from the leading global business and technology consultancy. We work with a wide range of iconic local and global organizations, helping them understand and profit from the online and mobile revolution.
Our focus is on the areas of digital strategy, mobile, social/web, content management and managed services. Underpinned by digital tech architecture, application implementation and development expertise. We approach our work with great energy and passion as we align our client’s business aspirations to the goals of the end user.
Job Description And Responsibility
As a Consultant / Senior Consultant – ITSM / ITOM, you will
Provide advisory services to clients on improving IT service and operations management (ITSM / ITOM)
Support & lead the implementation of ITSM / ITOM / Service automation solutions
Support pre-sales activities, develop proposals and present to client’s management
Collaborate with business stakeholders to understand the business requirements and business value of the project and act as an advocate for achieving them
Collaborate with external and internal partners to design and/or implement the required solution
Requirement
Bachelor degree in IT, computer science or a related discipline is preferred
2-4 years of experience in delivering solutions in various capacities (developer, technical lead, project manager, etc.), preferably some for ITSM solutions
Familiarity with ITSM, IT operations, IT governance, IT Service Desk
Understanding of the ITIL framework in particular in Incident, Problem, Change, Asset and Service Level management
Excellent communication (proficiency in English and Cantonese) and interpersonal skills with strong troubleshooting and analytical skills
Strong attention to detail and excellent documentation skills, including development and maintenance of policy processes & templates, design documentation
Experience with infrastructure and network architecture, data centre technologies, DB administration, server and storage set up, infrastructure software (monitoring, management, virtualization, etc.), would be a plus
Experience with ServiceNow, CMDB, DevOps, Continuous Delivery, agile SDLC would be a plus