职位描述
Join our Core Business Services (CBS) team and you will help support the important business enablement functions that keep our organization running strong. As a CBS professional, you will work across teams to provide the knowledge, resources and tools that help EY deliver exceptional quality service to our clients, win in the marketplace and support EY’s growth and profitability. Major teams within CBS include Finance, Information Technology, Human Resources, Enterprise Support Services, Brand Marketing and Communications, Business Development, Knowledge and Risk Management.
With so many offerings, you have the opportunity to develop your career through a broad scope of engagements, mentoring and formal learning. That’s how we develop outstanding leaders who team to deliver on our promises to all of our stakeholders, and in so doing, play a critical role in building a better working world for our people, for our clients and for our communities. Sound interesting? Well this is just the beginning. Because whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.
任职要求
Major responsibilities:
Perform daily on-site support. Detailed description below:
Operations – Customer Support:
Identify, track and maintain PCs, printers, wireless dongles, smartphones and other hardware on a regular basis.
Maintain PCs inventory and handle all disposal process
Work with procurement and project team for all IT procurement
Work with telephony team to setup telephone for new starters
Prepare desktops and laptops for starters and leavers.
Support local Video/Audio conference equipment.
Assist 3rd Level Support teams when required.
Remote office help.
Provide a quick support on end user computer hardware issue / replacement
Conduct training (induction) for new staff members.
Host a Demo session to internal staff for IT technology
Refurbish used computer
Health check and clean up each leavers laptop
Knowledge and Skills Requirements:
Good interpersonal, communication and organizational skills
Advance knowledge of ticketing systems (ServiceNow)
Good command of English, Mandarin and Cantonese
Basic Microsoft Windows Systems and Office
Basic Microsoft Windows Systems and Office
Deep knowledge of computer repair skill specially on Lenovo ThinkPad
Familiar with Apple iOS and Android devices
Sound familiar with instant messaging tools like Skype, Wechat and WhatsApp.
Experience on Video conference and Audio conference support